Privacy Policy

Effective Date: February 5, 2026

Last Updated: February 5, 2026

Introduction

Welcome to RUNNR. This Privacy Policy explains how RUNNR ("RUNNR," "we," "our," or "us") collects, uses, shares, and protects your personal information when you use our mobile application, website, and related services (collectively, the "Services").

We built RUNNR to be your personal AI running coach. We take your privacy seriously and are committed to transparency about how we handle your data.

Information We Collect

Information You Provide to Us

Account Information

  • Name, email address, username, password
  • Date of birth (to verify age requirements)
  • Profile photo (optional)
  • Gender, height, weight (for training personalization)

Onboarding & Profile Information

  • Running experience level
  • Fitness goals (e.g., 5K, marathon, general fitness)
  • Current fitness level
  • Schedule and availability preferences
  • Injury history or physical limitations (optional but helps us personalize your plan)

Activity Data

  • Runs, walks, hikes, swims, and other workouts you log or we automatically detect
  • Duration, distance, pace, route, elevation
  • GPS location data during activities (when you grant location permission)
  • Heart rate and other health metrics (if you connect wearable devices or health apps)

Communication with Your AI Coach

  • Messages, questions, and feedback you share with your RUNNR coach
  • Check-in responses about how you're feeling, soreness, motivation levels

Calendar & Scheduling Data

  • Calendar events you sync (to schedule runs around your life)
  • Workout completion data

Support & Feedback

  • Messages you send to our support team
  • Survey responses and feedback

Information We Collect Automatically

Device Information

  • Device type, operating system, unique device identifiers
  • IP address, browser type, language preferences
  • Mobile carrier

Usage Data

  • How you interact with the app (features used, screens viewed, time spent)
  • App performance data (crashes, errors, response times)

Location Information

  • Precise GPS location (when you record activities)
  • Approximate location from IP address (for regional features)

Information from Third Parties

Connected Apps & Devices

We collect information (including Activity Data) from devices and apps you choose to connect to RUNNR, such as your Garmin device, Peloton account, or Apple Health app. This could include step count, sleep information, heart rate, HRV, or VO2max.

Social Sign-In

If you sign up using Apple, Google, or Facebook, we'll collect profile information from those services (name, email, profile picture).

How We Use Your Information

To Provide Your AI Coach Experience

  • Create and personalize your training plan
  • Adapt your plan based on your performance, feedback, and life circumstances
  • Provide AI-powered coaching guidance, motivation, and support
  • Track your progress toward your goals
  • Sync workouts with your calendar
  • Send reminders and notifications about scheduled runs

To Improve the Services

  • Analyze how users interact with RUNNR to improve features
  • Develop and improve our AI coaching models
  • Fix bugs and optimize performance
  • Conduct research on running science and training effectiveness

To Communicate with You

  • Send you important updates about the Services
  • Respond to your support requests
  • Send optional marketing communications (you can opt out anytime)

To Ensure Safety & Compliance

  • Prevent fraud, abuse, and unauthorized access
  • Enforce our Terms of Service
  • Comply with legal obligations

Our Commitment to Your Health Data

We will NEVER:

  • Sell your health data to third parties
  • Use your health data for advertising purposes
  • Share your health data without your explicit consent

We DO:

  • Encrypt your health data in transit and at rest
  • Use your health data ONLY to provide you with personalized coaching
  • Let you export or delete your health data at any time

Health data includes: heart rate, VO2 max, sleep data, weight, body metrics, and any other health information you provide or we collect from connected devices.

How We Share Your Information

Service Providers

We share information with trusted third-party service providers who help us operate RUNNR:

  • Cloud hosting providers (to store your data securely)
  • Analytics services (to understand app usage and improve features)
  • Payment processors (to process subscriptions - they never receive your full payment card info)
  • Email/notification services (to send you messages)
  • AI/ML infrastructure providers (to power your coaching experience)

All service providers are contractually required to protect your data and use it only for the purposes we specify.

We Do NOT:

  • Sell your personal data to advertisers or data brokers
  • Share your activity locations publicly (your runs are private to you)
  • Display your data to other users without your consent
  • Use your data for third-party advertising purposes

Your Privacy Rights & Choices

Access Your Data

You can access all your data in the app. To export a complete copy of your data, go to Settings → Privacy → Download My Data.

Correct Your Data

Update your profile, goals, or preferences anytime in the app settings.

Delete Your Data

You can delete individual activities or your entire account:

  • Delete an activity: Tap the activity → Delete
  • Delete your account: Settings → Account → Delete Account

Once deleted, your data cannot be recovered. We'll permanently delete your data within 45 days (except where we're legally required to retain certain information).

Location Permissions

You control location access through your device settings:

  • iOS: Settings → RUNNR → Location
  • Android: Settings → Apps → RUNNR → Permissions → Location

Without location permission, GPS-based features (route tracking, distance, pace) won't work, but you can still log workouts manually.

Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any email
  • Settings → Notifications → Marketing Emails (toggle off)

You'll still receive important account-related emails.

Data Security

We take security seriously:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • Access controls: Only authorized personnel can access your data
  • Regular security audits: We test our systems for vulnerabilities
  • Secure authentication: Passwords are hashed and salted

No system is 100% secure, but we follow industry best practices to protect your information.

Children's Privacy

RUNNR is not intended for children under 13. We don't knowingly collect data from children under 13. If we discover we've collected data from a child under 13, we'll delete it immediately.

If you're a parent and believe your child has provided us with information, contact privacy@runnrapp.com.

AI & Machine Learning

We use AI and machine learning to power your coaching experience. This includes:

  • Analyzing your running patterns to personalize training plans
  • Generating motivational messages and coaching tips
  • Predicting optimal workout timing and intensity
  • Identifying injury risk factors

We do NOT use AI for:

  • Automated decisions that significantly affect you without human review
  • Selling or sharing your data with third-party AI companies
  • Training third-party AI models

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you via:

  • Email to your registered address
  • In-app notification
  • Prominent notice on our website

Continued use of RUNNR after changes means you accept the updated policy.

Contact Us

Questions about privacy? We're here to help.

Email: privacy@runnrapp.com

Data Protection Officer: privacy@runnrapp.com

Your trust matters to us. RUNNR exists to help you become a better runner, not to exploit your data. We'll always be transparent about how we use your information, and we'll always put your privacy first.

Happy running! 🏃⚡